Privacy and Cookies Policy



We are committed to safeguarding the privacy of our clients, website visitors and visitors to our social media sites. This policy explains how we process the data relating to you and that you provide to us or that we may collect when you visit our site.

Collecting personal information

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths); (b) information that you provide to us for the purpose of subscribing to our newsletter and promotional information (including your name and email address); (c) information that you provide to us when enquiring about our programmes; (d) information relating to any consultation purchases you make of our goods or services (including your name, correspondence address, payment address, telephone numbers and email address); (e) information that you supply to us in any pre-consultation questionnaire; (f) information that you may choose to disclose to any member of CCH Live including but not limited to medical information, scans, introductions to other practitioners you work with, progress photographs, anthropometric data and consultation / progress notes; (g) information contained in or relating to any communication that you send to us (including the communication content and metadata); and (h) any other personal information that you choose to send to us in any format.

If you follow a CCHLive health plan, we may contact you at various points once your programme is completed for data collection purposes relating to internal research projects including but not limited to the monitoring of long-term programme outcomes.

Using personal information from our website

We use website analytics to evaluate and improve our website and to offer the best, most accessible service possible to clients. These third party data analytics service providers collect this information on our behalf in accordance with our instructions, our privacy policy and in line with their own privacy policies. We have contracts in place to protect the confidentiality of your information with all of our third party data analytics service providers. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. When you visit our website and given your consent, our service providers may collect the following data, which will be anonymised and aggregated before reporting back to us: (a) number of visitors to our website; (b) pages visited while at the Website and time spent per page; page interaction (c) information, such as scrolling, clicks and browsing methods; (d) websites where visitors have come from and where they go afterwards (e) page response times and any download errors (f) other technical information relating to end user device, such as IP address or browser

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We will not supply your personal information to any third party for the purpose of their or any other third party’s direct marketing. We may use your personal information to: (a) administer our business and website; (b) personalise our website for you; (c) provide services to you; (d) send you email notifications that you have specifically requested; (e) send statements, invoices and payment reminders to you, and collect payments from you; (f) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter); (g) serve you targeted advertisement in order to provide you with more relevant advertising content. The targeted marketing is accomplished via our own channels (i.e. our websites, display advertising, and apps) and third party channels, including across multiple devices or browsers, including but not limited to Google, Facebook and Instagram. (h) respond to your product or programme enquiry to us.

Disclosing personal information

Except as provided in this policy, we will not provide your personal information to third parties. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy. We may disclose your personal information: (a) to the extent that we are required to do so by law; (b) in connection with any ongoing or prospective legal proceedings; (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); (d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Retaining personal information

Where you have provided us with personal information, we will retain this only for as long as is necessary. Where you have undertaken a CCH Live consultation or plan, we will retain information (including electronic documents) containing personal data for a period of 5 (five) years. We may amend the time limit (either increasing or decreasing the time) for storing your information: (a) to the extent that we are required to do so by law; (b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk). (d) to the extent required to comply with the policies of any professional bodies to whom we are affiliated to or that cover our services, for example the Healthcare Professionals Council.

Once the purpose for which information has been collected has been fulfilled, we will either permanently delete your personal information or remove all identifiers within it so that it is no longer personal data. We may use such anonymised data for research and/or business analysis purposes.

Security of personal information

We will take commercially reasonable, appropriate technical and organisational measures to ensure a level of security appropriate to the risk that could be encountered via the use of our website and services, taking into account the likelihood and severity those risks might pose to the rights and freedoms of our customers and other individuals who might be impacted. We will: (a) take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information; (b) store all the personal information you provide via our website on secure (password protected) servers;


We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may make changes to this policy. This will be noted by a revision number at the end of each document. It is not our policy to notify users by email or through the private messaging system on our website. Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). We may withhold personal information that you request to the extent permitted by law. Please let us know if the personal information that we hold about you needs to be corrected or updated. Data protection registration

We are registered as a data controller with the UK Information Commissioner’s Office. Our data protection registration number is XXXXXX Our details Our trading name is CCHLive Ltd a company registered in England and Wales under registration 10909219 with its registered office at Delta Ash, 194 High Street, Rickmansworth, Hertfordshire WD3 1BD, You can contact us by writing to the business address above or sending an email to